Shipping & returns.

Shipping Info

We currently ship throughout the United States only. International shipping is coming soon.

Processing time

Orders are processed within [processing time, to be finalized before launch]. A shipping confirmation email with tracking information will be sent once your order has shipped.

Delivery time

Estimated delivery is [delivery time, to be finalized before launch] after processing, depending on your location.

Estimated delivery times are provided for convenience only and are not guaranteed. Bark & Tonic is not responsible for shipping delays caused by shipping carriers, weather, customs processing, or other events beyond our control.

Shipping cost

A flat shipping rate applies [flat rate amount, to be finalized before launch]. The exact shipping cost is shown at checkout.

Shipping address

Customers are responsible for providing a complete and accurate shipping address at checkout. Bark & Tonic is not responsible for orders shipped to an incorrect or outdated address provided by the customer.

Pre-orders

Some items may be available for pre-order ahead of launch. For pre-ordered items, your estimated ship date is shown on the product page, and orders ship as soon as stock arrives. See our Terms of Service for full pre-order details.

Return policy

Items may be returned for a full refund within 30 days of delivery, provided they are unused, unwashed, and in their original packaging.

Please inspect your order upon delivery and contact us immediately if your item arrives damaged, defective, or incorrect so we can make it right.

How to start a return

Email us at support@barkandtonic.com with your order number and we'll send you return instructions.

Return shipping

Customers are responsible for return shipping costs, unless the item is defective, damaged on arrival, or the wrong item was shipped. In those cases, Bark & Tonic covers the cost of return shipping.

Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your financial institution.

Hygiene & cooling gel packs

For hygiene and safety reasons, harnesses and gel packs cannot be returned once they have been used or show signs of wear.